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Uphold Reviews

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Overall Rating

4.5
28 Reviews
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About Uphold

Uphold.com is a multi-asset digital money platform offering secure financial services to a global market. It serves 184+ countries, across 250+ currencies (traditional and crypto) and commodities with frictionless foreign exchange and cross-border remittance for members around the world. Since its launch in 2015, Uphold has powered more than US$4+ billion in transactions.

Uphold's unique ‘Anything-to-Anything’ trading experience enables customers to trade directly between asset classes with embedded payments. This facilitates a future where everyone has access to financial services. Built on a core of proprietary technologies and e-money apps, Uphold embraces a future where people and businesses around the world have access to safe, transparent, fair, and affordable financial services.

Uphold lets you “trade anything for anything”, supporting trades of cryptocurrency, fiat currency and even precious metals. It supports a selection of cryptocurrencies, precious metals and national currencies for you to trade. The exchange boasts of being a platform on which you can trade “anything to anything.”

At Uphold, it is easy to buy and sell any major digital currency. You can invest, transfer or send/receive 250+ cryptocurrencies, 27 traditional currencies, and 4 precious metals. Uphold also provides a range of account management features, security measures, and even a card service for its users. It also offers staking services and has a vault for secure storage. Uphold also provides support for business accounts and has an API for integrations. It also has a help center for user support.

Uphold Pros & Cons

Pros of Uphold:

  • Multi-Asset Trading: Offers trading across various asset classes, including cryptocurrencies, fiat currencies, precious metals, and equities.
  • User-Friendly Interface: Known for its simple and intuitive interface, particularly helpful for beginners.
  • No Fees for Deposits and Withdrawals: Most deposits and withdrawals are free, except for crypto network fees.
  • Crypto Staking: Provides crypto staking with up to 13% annual returns.
  • Security Measures: Uphold is secure with certifications like SOC 2 and ISO 27001, and it never lends out customer assets.
  • Transparent Fee Structure: Offers a transparent fee structure with spread fees ranging from 0.25% to 2.95%.
  • Global Availability: Available in over 180 countries, making it easy to transfer funds globally.

Cons of Uphold:

  • High Fees: Charges relatively high fees compared to competitors, especially for low-liquid cryptocurrencies.
  • Limited Advanced Features: Lacks advanced charting and analysis tools, which may be a limitation for advanced traders.
  • Customer Support Issues: Some users have reported difficulty in getting timely assistance, especially during high-demand periods.
  • Class Action Lawsuit: Currently involved in a class-action lawsuit alleging faulty two-factor authentication.
  • Limited Account and Portfolio Options: Does not provide a wide range of account and portfolio options.

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Uphold Customer Reviews (28)

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Jayden Collins
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Aug 15, 2023
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Uphold Customer’s Q&A

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Uphold Features and Benefits

Key Features and Benefits of uphold.com:

  1. Cross-asset trading: Trade between cryptocurrencies, precious metals, and fiat currencies.
  2. User-friendly interface: Easy to navigate and use for both beginners and experienced traders.
  3. Wide range of assets: Supports over 250 cryptocurrencies, precious metals, and fiat currencies.
  4. Transparent fee structure: Clear information on fees and charges.
  5. Security features: Includes two-factor authentication and The Vault for self-custody solutions.
  6. Prepaid debit card: Spend crypto assets with the Uphold Card wherever Mastercard is accepted.
  7. Educational content: Resources available for users to learn about trading and investing.
  8. Multiple payment options: Accepts bank transfers, debit, and credit cards.
  9. Take profit feature: Automatically take profit when available.
  10. Global availability: Accessible in over 150 countries.

Uphold Pricing

Uphold.com Pricing:

  • Trading Fees:

    • Most Stablecoins and Major Market FX: 0.25%
    • BTC, ETH: 1.4% - 1.6%
    • Altcoins: 1.9% - 2.95%
    • Precious Metals: 1.9% - 2.95%
  • Deposit and Withdrawal Fees:

    • Debit Card: 3.99% for deposits, 1.75% for withdrawals
    • Credit Card: 3.99% for deposits
    • Apple Pay/Google Pay: 3.99% for deposits
    • Smaller Trades Fee: $0.99 if the trade value is below $500
  • Network Fees:

    • For certain blockchain networks like DAG, XDC, BTG, etc., an Uphold Fee of $0.99 is charged
  • Spreads:

    • The platform charges a spread, which can range from 0.8% to 1.2% for major cryptos

These fees are subject to change and may vary based on market conditions and the specific assets being traded. Always check the Uphold website for the most up-to-date fee information.

About Uphold.com Payment Method?

Uphold.com is a platform that offers various payment methods for its users. Users can link their debit/credit cards, bank accounts, and even their Apple or Google Pay accounts. Additionally, it supports ACH, SEPA/FPS, and wire transfers. Users can also connect their external crypto wallets to their Uphold account. The platform provides different payment methods for customers in the US, EU/UK, CA, and non-US/EU/UK/CA regions. It's important to note that the platform has a Fees & Limits page for a full breakdown of their fees by region. Users can manage their linked accounts easily using the Uphold app. To remove a card or bank account, users simply need to select the one they want to remove and then select the "Remove" option. Uphold.com provides instructions on how to link these payment methods to the user's Uphold account.

Uphold FAQs

FAQ

Uphold Alternatives

Top 10 uphold.com alternatives:

  1. Binance: A global cryptocurrency exchange known for its extensive range of supported coins and high liquidity.
  2. Coinbase Exchange: A popular platform for buying, selling, and managing digital currencies like Bitcoin, Ethereum, and Litecoin.
  3. Kucoin: Offers digital asset transaction and exchange services with a focus on safety and convenience.
  4. Bittrex: A U.S. blockchain platform providing real-time trading and industry-leading security.
  5. Kraken: The largest Bitcoin exchange in euro volume and liquidity, also trading in multiple fiat currencies.
  6. Nicehash: Connects sellers and buyers of computing power, offering a unique approach to cryptocurrency exchanges.
  7. eToro: A social trading network with innovative trading and investment tools.
  8. Satoshi Tango: Allows users to buy multiple coins and pay utility bills, with a focus on regulatory compliance.
  9. Ripio: Offers instant transfers during weekends and supports multiple cryptocurrencies.
  10. Gemini: A regulated cryptocurrency exchange known for its security and compliance with U.S. regulations.
FAQ

How To Open A Uphold Account?

Steps to open an account on uphold.com:

  1. Visit uphold.com and click on Sign Up.
  2. Enter email address, phone number, and personal details.
  3. Verify email by clicking the link sent to the provided email address.
  4. Create a password for the account.
  5. Submit date of birth and mobile phone number for two-factor authentication.
  6. Upload a valid government-issued ID for identity verification.
  7. Complete the registration process and start trading.
FAQ

What cryptocurrencies are supported on Uphold?

Uphold supports a wide array of cryptocurrencies, providing users with access to over 250 digital currencies. This includes major cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC), as well as a variety of altcoins, emerging tokens, and stablecoins. Some notable cryptocurrencies available on the platform are Ripple (XRP), Polkadot (DOT), Cosmos (ATOM), Shiba Inu (SHIB), Aave, and Algorand (ALGO). The platform's extensive list ensures that users have a broad range of investment options to choose from.

FAQ

How does Uphold compare to other platforms in terms of cost?

When comparing Uphold to other platforms, it stands out for its $0-commission model on cryptocurrency trades, with a nominal $0.99 fee for trades under $500. The platform's spread fees are competitive, ranging from 0.8% to 1.2% for major cryptocurrencies like Bitcoin and Ethereum. However, these fees can be higher for low-liquidity cryptocurrencies and during volatile market conditions. In contrast, some other platforms may offer lower spread fees or volume discounts for larger trades, which Uphold does not provide. It is also noted that Uphold's debit/credit card transaction fee is 2.49%, which is relatively standard in the industry. Overall, Uphold's cost structure is designed to be transparent and inclusive, with no hidden fees at the point of trade confirmation.

FAQ

About Uphold.com Prices and Cost?

Uphold.com offers a unique $0-commission model when buying and selling cryptocurrencies. The only exception is a $0.99 charge for traders under $500. Spreads can rise up to 1.5%. Debit card and credit card transactions will incur a 2.49% fee. Uphold fees depend on where you are in the world, and what payment method you use. In addition to a fee of $0.99 for trades under $500, it charges a spread of up to 1.5%, which varies depending on the liquidity of the asset. You'll be able to preview the spread when you buy or sell an asset. Uphold makes it easy to buy and sell any major digital currency. You can invest, transfer or send/receive over 250 cryptocurrencies, 27 traditional currencies, and 4 precious metals.

FAQ

Is there a minimum deposit amount on Uphold?

Yes, there is a minimum deposit amount on Uphold. The minimum deposit amount is $1. However, it's important to note that the account funding and withdrawal minimums and limits may vary. Please check the Uphold website or app for the most accurate and up-to-date information.

FAQ

What are the fees for using Uphold?

Uphold charges a fee of $0.99 for each transaction under $500. It also charges 3.99% for credit and debit card deposits in the U.S. Withdrawals to external crypto wallets will also have a network fee, but that's charged by the cryptocurrency network, not Uphold. For customers looking to trade Bitcoin (BTC) or Ethereum (ETH), Uphold charges a spread fee of between 0.8% and 1.2% of the market value of a trade. Trades may be previewed and the Uphold platform will display the spread fee it will charge to buy or sell. Please note that fees depend on many factors such as where you reside and the payment method you use. Fees take into account which assets you’re trading, external trading costs, bank and payment processing costs, as well as network fees. During periods of increased volatility, the fees will increase. The price you see before you trade is the price you pay when you trade. Unlike some competitors, there are no hidden fees between ‘Preview Trade’ and ‘Confirm Trade’. Only confirm your trade if you’re happy with the rate you see at ‘Preview Trade’.

FAQ

What are the staking options available on Uphold?

Uphold offers a variety of staking options for cryptocurrencies, allowing users to earn rewards by staking their digital assets. Users can stake popular cryptos like Cosmos (ATOM), Kusama (KSM), Polkadot (DOT), Near Protocol (NEAR), and many others. The annual percentage yield (APY) on staked crypto can range from 0.25% to 16%, depending on the asset. Notably, Kusama (KSM) and Polkadot (DOT) have been highlighted for providing some of the highest staking rewards. Additionally, Uphold has introduced a 0% commission on all staking assets, making it an attractive option for those looking to maximize their staking returns. Users can easily start staking by creating an account, selecting an asset, and enjoying weekly rewards. The process is designed to be simple and user-friendly, with a focus on providing a seamless staking experience.

FAQ

About Uphold.com Popular Products and Services?

Uphold.com is a multi-asset digital money platform offering financial services to a global market. It serves 184+ countries, across 250+ currencies (traditional and crypto) and commodities with frictionless foreign exchange and cross-border remittance for members around the world. Since its launch in 2015, Uphold has powered more than US$4+ billion in transactions. Uphold's unique ‘Anything-to-Anything’ trading experience enables customers to trade directly between asset classes with embedded payments. This platform is built on a core of proprietary technologies and e-money apps, embracing a future where people and businesses around the world have access to safe, transparent, fair, and affordable financial services. Uphold also allows users to buy and sell cryptocurrency in just one step between any supported asset. For example, Bitcoin to XRP, is one seamless trade. Uphold also supports a selection of cryptocurrencies, precious metals and national currencies for trade. The platform boasts of being a place on which you can trade “anything to anything.” In other words, you can trade directly between asset classes without having to trade back through fiat currency. Uphold is also a platform to discover important new tokens early because it’s connected to 28 underlying trading venues, including Centralised and Decentralised Exchanges, Layer 2 Networks and Roll ups. It brings more choice, faster than any other regulated platform in the U.S. Uphold also allows you to put your assets to work and earn crypto. It has been the pioneers of radical transparency in the crypto space since 2014. It never loans out customer assets and publishes its assets and liabilities every 30 seconds, on its website, for all to see. Uphold's mobile app allows you to purchase and sell 260+ cryptocurrencies (BTC, ETH, XRP, XDC, DAG, ADS, CSPR & QNT), 27 national currencies, and 4 precious metals (Gold, Silver, Platinum, and Palladium).

FAQ

How does Uphold compare to other platforms?

Uphold is a versatile financial platform offering a wide array of assets, including cryptocurrencies, fiat currencies, precious metals, stocks, and ETFs. It supports trades of cryptocurrency, fiat currency, and even precious metals. The platform allows users to trade directly between asset classes without having to trade back through fiat currency. However, the spread fees on Uphold are relatively high.

One of the unique features of Uphold is that it allows users to trade across asset classes. For example, users can trade from crypto to precious metals or other available asset classes without having to convert to fiat currency. Uphold also offers advanced order types, allowing users to set limit orders and put stop losses in place to both lock in profits and prevent severe losses.

Uphold is 100% reserved, meaning its reserves are never loaned out. The platform publishes its assets and liabilities in real time on its website. However, access to services and assets is limited in certain jurisdictions. For example, the Uphold debit card is only available if you live in certain regions, and some crypto assets are also only available in certain regions. Staking is available but not for US residents. Uphold is only available in 42 states in the US.

One of the criticisms of Uphold is its lack of live chat or phone-based customer support. Users have to consult the FAQ or contact Uphold via email, which may take several days to receive a reply. Despite these criticisms, Uphold's unique offerings like crypto cashback through its debit card are appealing to many users. However, the high spread fees, varying regional features, and lackluster customer support could impact its competitive standing.

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